Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: September 2024

1. General Questions
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2. Order Questions
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3. Returns & Refunds Questions
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4. Shipping Questions
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1. General Questions

Will sold-out products be restocked?

Normally there are no restocks planned at IVENDIT. However, if this should happen, it would be helpful if you subscribe to our newsletter so that you are informed.

How can I contact customer support?

You can simply contact us at the following e-mail address: support@ivendit.world. We will get back to you as soon as possible between Mon.-Fri.

2. Order Questions

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.

Can I change my shipping address after placing an order?

Unfortunately, we can't change the shipping address once the order is placed. Please double-check your information before confirming your purchase.

Can I change or cancel my order as long as it has not yet been shipped?

To ensure short delivery times, we send parcels as quickly as possible. Therefore, we cannot guarantee that orders can be canceled or changed. If in doubt, please contact our support: support@ivendit.world 

How do I enter a gift card or discount code for an online order?

We do not currently offer this option.

What payment options are available?

  • Credit Card (VISA, MasterCard)
  • PayPal
  • Apple Pay & Google Pay

3. Returns & Refunds Questions

What are the refund guidelines?

Anything purchased online can be returned to our warehouse within 14 days. The delivery bill must also be sent so that we can assign the parcel to you. The cost of return shipping for purchased items is the responsibility of the customer.

  • All products must be returned within 14 days of delivery
  • All products must be unworn and unwashed
  • All original IVENDIT tags must still be attached to the products


The costs and risks associated with any return are the responsibility of the sender. Please ensure that you keep proof of deposit until the refund or exchange has been issued. 
Please contact our customer service for further assistance with return or exchange: support@ivendit.world 
 

When will I receive my refund?

If our quality department is satisfied that the returned item(s) meet(s) the condition for accepting a return, you will be credited with a refund within 10–15 days. The refund will be made using the original payment method. The refund does not include delivery costs.

What is the returns address?

SANEST GmbH
IVENDIT
Burgfelderstrasse 224
4055 Basel
Switzerland

What should I do if the product is wrong or arrives damaged or defective?

If you have received a defective item or the wrong item in your delivery, we will assist you in resolving this as quickly as possible. Please contact: support@ivendit.world. Send us photos and a description of the defect. Also send us your order number so that we can find your order.

We will get back to you as soon as possible to find a solution.

4. Shipping Questions

Do you offer international shipping?

Yes, we do offer international shipping. Shipping costs and delivery times may vary based on your location.

What do I do if my order has not been delivered in full?

Please contact: support@ivendit.world. Please send photos of the shipping carton.
We will then take care of your request immediately.

What does it mean when the shipment is announced electronically?

This means that your order is already packed and ready for shipment and has either not yet been picked up by the shipping service provider or the shipping service provider has not yet scanned the package. The status is usually updated within 1-2 days. If the status is not updated, please contact: support@ivendit.world. 

What do I do if the status of my shipment tracking is not updated?

Status updates can sometimes take 1-2 days. If the status does not update for more than 3 days, your parcel may have been lost by the shipping service provider. In such cases, we will make an inquiry to locate the parcel. The majority of parcels usually turn up again. Please contact: support@ivendit.world.