Shipping and Returns Policy

Shipping Policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at the checkout.

Delivery via Swiss Post

Estimated delivery time

Shipping costs

Switzerland

1-2 Business days

Free

Europe (England incl.)

2-5 Business days

4,90 CHF 

Outside Europe (USA, etc.)

3-8 Business days

9,90 CHF

NOTE: We are not responsible for shipping carrier delays.

When will I receive my refund?

If our quality department is satisfied that the returned item(s) meet(s) the condition for accepting a return, you will be credited with a refund within 10–15 days. The refund will be made using the original payment method. The refund does not include delivery costs.

What is the returns address?

SANEST GmbH
IVENDIT
Burgfelderstrasse 224
4055 Basel
Switzerland

What should I do if the product is wrong or arrives damaged or defective?

If you have received a defective item or the wrong item in your delivery, we will assist you in resolving this as quickly as possible. Please contact: support@ivendit.world.  Send us photos and a description of the defect. Also send us your order number so that we can find your order.

Any other questions?

Please contact our customer service for further assistance with return or exchange: support@ivendit.world